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2016-05-12
1/5
Buyer Beware
"I have never written a bad review - or any product review - but I wish I had read the reviews on this page before doing business with this company. Planet Shoes has what I perceive to be misleading advertising about their shipping policies - I paid extra for allegedly expedited 3-day shipping for shoes I had hoped to wear to a wedding, Three days is now turning into ten - still no shoes. I asked in writing for a refund of the expedited shipping fee - I was told by Shayla that "when you choose the expedited shipping this does not expedite the processing time." The processing time takes 2-3 business days! In other words, expedited 3 day shipping means it takes 2-3 days to process the items in their warehouse before they are even shipped out (!) - then the shoes are shipped by regular UPS! This is basically the same ten days that it would take if I had chosen the free shipping option. This has at least the appearance of a scam. As I told Shayla I plan to seriously look into this further. No apologies from Shayla for taking ten days (if I actually get them in ten days) after paying for the 3 day option - ten days being the time that it takes if you choose the free shipping option, unless you consider - "sorry we cannot refund your money" to be an apology. I still do not have the shoes! Shayla's response about what expedited shipping means when you do business with Planet Shoes was double speak. My advice is so not do business with this company!
what free shipping"
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